Mystery Shopper and the Broadstone Customer Service Awards

At least 40 Broadstone traders packed into the Liberal Hall in York Road on the night of Monday 24th for the results of the Mystery Shopper and the Broadstone Customer Service Awards.

The Chamber of Trade and Commerce had arranged for 15 independent businesses be assessed on everything from their customer service and store layout to their shop displays and product knowledge in a bid to find out what is working and give us all the best chance of competing with other small towns like Wimborne as well as the bigger stores in Poole and Bournemouth.

Half of those businesses achieved in excess of 80% in these assessments with Broadstone Travel proving why they have stood the test of time and coming out on top. Many of the results were mirrored in our own Customer Service Awards, voted for by residents, shoppers and readers of the Broadstone Link with Broadstone Travel, Forum Jewellers, Advancefirst, Masons, Harris and Nash and Caesars all being highly commended.

Award Winners - From left to right : Jamie Barker (SJB Dry Cleaners), Rob Cullum (Harris and Nash), Sue Munro (Forum Jewellers), Matthew Horne (Caesar's Bistro), Alix Smith (Something Special), Vikki Slade (Chair of Broadstone Chamber of Trade and Commerce), Paul Slade (Mollys Cafe and Catering), Mark Wheadon (Broadstone Travel), Mandy Payne (Retail Skillshop)

The Runners up were Molly's and the overall Winner was Something Special - a great credit to Alix and her team. The nominations for all our businesses had an overwhelming theme "exceptional...friendly service" "the personal touch" and "its always a pleasure to shop/visit".

We would like to invite readers to continue making their nominations, using the form below and would like to thank all those who made the effort last quarter. Mr Hoare from Ascot Road will shortly be receiving her reward for making the winning nomination. Please continue to let us know what you think of all our businesses - not just the shops - and what shops you would like to see in Broadstone, we are establishing a forum to draw potential retailers here and if you know anyone who may be interested in starting their business here, i would be delighted to hear from them.

Membership of the Broadstone Chamber of Trade and Commerce is still available for this year and we can be contacted on 01202 269375, through Mollys, 223 Lower Blandford Road, BH18 8DN or by email on vsladetrade@aol.com.

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